Privacy Policy
Ross Townsend Gallery
Last updated: 6 November 2026
Ross Townsend Gallery respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase or contacting us.
This Privacy Policy explains how personal information is collected, used and protected through www.rosstownsendgallery.com.
1. Information We Collect
When you purchase artwork or contact Ross Townsend Gallery, we may collect personal information including:
Your name
Email address
Phone number
Billing and delivery addresses
Details relating to your purchase or enquiry
We only collect information reasonably necessary to process purchases, arrange delivery, respond to enquiries and manage our business.
Our website does not offer newsletter subscriptions or marketing mailing lists.
2. Payments and Transactions
Purchases made through our website are processed using Squarespace's integrated payment services.
Payment information is handled by Squarespace and its payment processing providers using their security systems.
Ross Townsend Gallery does not directly collect or store full credit card numbers or card security codes.
We may receive transaction details, such as payment confirmation, purchase amounts and order information, to fulfil purchases and maintain business records.
For further information about how Squarespace handles personal information, please refer to the Squarespace Privacy Policy.
3. How We Use Your Information
Personal information collected through our website is used to:
Process and manage artwork purchases.
Communicate with customers regarding orders and enquiries.
Arrange shipping and delivery.
Provide customer assistance and resolve any issues.
Maintain records required for accounting, taxation and legal purposes.
We do not use customer information for unsolicited marketing or subscription services.
4. Sharing Personal Information
Ross Townsend Gallery does not sell or rent customer personal information.
Information may be shared with trusted service providers where necessary to operate the website and fulfil purchases, including:
Squarespace and its payment processing providers.
Postal, courier and delivery services.
Professional accounting or other service providers where reasonably required.
Personal information may also be disclosed where required or authorised by law.
5. Cookies and Website Analytics
Our website is hosted by Squarespace, which may use cookies and similar technologies to support website functionality, security, checkout processes and website analytics.
These technologies may collect information such as browser type, device information, pages visited and general website usage.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
For more information, please refer to Squarespace's policies regarding cookies and privacy.
6. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
Our website uses Squarespace's hosting and security infrastructure, including encrypted connections where supported.
While reasonable precautions are taken, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including applicable legal and recordkeeping obligations.
7. Accessing or Correcting Your Information
You may contact Ross Townsend Gallery to request access to, or correction of, personal information we hold about you.
You may also request deletion of personal information where it is no longer required, subject to any legal or business recordkeeping obligations.
We will respond to reasonable requests in accordance with applicable Australian privacy laws.
8. External Websites
Our website may contain links to external websites.
Ross Townsend Gallery is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review their privacy policies when accessing external services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices or legal obligations.
Any updates will be published on this page with a revised date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Ross Townsend Gallery
Canberra, ACT, Australia
Website: www.rosstownsendgallery.com
Email: rjtown@bigpond.com